Solutions · Support
Customer support
that lives where
your customers do.
Move customer conversations off email tickets and into iMessage and SMS threads your support team actually reads. Team inbox, AI reply suggestions, CRM sync, and SLA tracking — without per-message fees.
How it works
Inbound to resolved
in one thread.
One inbox. Every channel. AI drafts, humans send, CRM syncs.
01
Customer texts your number
They send an iMessage or SMS to your dedicated senderZ number — no app download, no login, no friction.
02
Message lands in the team inbox
Routing rules assign the conversation to the right queue. SLA timer starts.
03
Agent replies with AI assist
The AI drafts a reply based on conversation context. The agent reviews, edits, and sends.
04
Resolution syncs to your CRM
The full conversation, resolution status, and CSAT score sync to HubSpot, Salesforce, or HighLevel.
Use cases
The conversations support teams have every day.
Post-purchase support
Customers text questions about orders, shipping, and returns. Your team replies in the same thread — no ticket numbers, no "please check your email." iMessage read receipts confirm the customer saw the response.
Technical troubleshooting
Customers send screenshots and error descriptions via iMessage. Your agent sees the images inline, drafts a fix with AI assist, and resolves in one conversation — no back-and-forth email chain.
Proactive check-ins
After onboarding or a major update, your team sends a templated check-in via iMessage. Customers who need help reply directly; the conversation routes to support. Customers who are fine just read it.
What you get
Inbox, AI drafts, SLA timers, CSAT.
Team inbox
Shared inbox for your support team. Assign conversations, set SLA timers, and track resolution. Every message — iMessage, RCS, or SMS — lands in one place.
AI reply suggestions
Growth and Scale plans include AI-generated reply drafts. Your agent reviews, edits, and sends — the AI never sends without human approval.
Inbound routing
Route inbound messages by keyword, sender number, or time of day. Support requests go to the support queue; sales inquiries go to the sales team.
CRM integration
Replies and resolution data sync to HubSpot, Salesforce, and HighLevel. Your CRM stays current without manual data entry.
Escalation to voice
Planned — Phase 10When a text thread stalls, escalate to a phone call with one click. Call context carries over — the agent sees the full message history before picking up.
CSAT collection
After resolution, send a one-tap satisfaction survey via iMessage. Response rates run materially higher than email CSAT surveys.
FAQ
Frequently asked questions
How is this different from Zendesk or Intercom?
senderZ is the messaging transport, not a full helpdesk. It delivers messages via iMessage (blue bubbles, read receipts, no carrier filtering) with SMS fallback. You can use senderZ alongside Zendesk or Intercom — or use the built-in team inbox for smaller teams that do not need a separate helpdesk.
Does AI ever send messages without human approval?
No. AI reply suggestions are drafts. Your support agent reviews, edits, and explicitly sends every message. There is no auto-send mode for support conversations.
Can I route messages to different teams?
Yes. Inbound routing rules direct messages to specific queues based on keyword, sender number, or time of day. You can also route by integration source — messages from HubSpot contacts go to the sales queue, messages from your website widget go to support.
What channels does the team inbox support?
iMessage, RCS (iOS 18+), and SMS — all in one unified inbox. The agent sees which channel delivered each message. Replies route through the same channel the customer used.
How does SLA tracking work?
Set response-time targets per queue. The inbox shows a countdown timer on unresolved conversations. Overdue conversations surface at the top of the queue and trigger a notification to the assigned agent.
Support that texts back.
14-day free trial. No credit card. No per-message fees.